Refund and Returns Policy - My Recipe Room

Orders are typically processed within:

Standard products: 2–5 business days

Custom orders: 7–21 business days depending on order size and customisation

Delivery is handled by third-party courier services.

Delivery times may vary depending on location.

My Recipe Room is not responsible for courier delays once the parcel has been dispatched.

Customers are responsible for providing accurate delivery information.

My Recipe Room cannot be held responsible for deliveries made to incorrect addresses supplied by the customer.

Risk transfers to the customer once goods are handed over to the courier.

In accordance with the Consumer Protection Act (CPA):

Standard Products

Customers may return standard products within 7 days if:

Defective Products

If a product arrives damaged or defective:

Customers must notify us within 48 hours of delivery.

We may offer:

Custom Products

Custom products including:

cannot be returned or refunded unless defective.

(Wedding & Corporate Favours)

Custom orders may include:

Client Responsibilities

Clients must ensure that:

Once production begins, orders cannot be cancelled.

Production Time

Production times vary depending on order size but typically range between 7 and 21 business days.

Rush orders may incur additional costs.

The information provided on this website is for general information purposes only.

While we aim to ensure accuracy, My Recipe Room makes no warranties regarding:

Use of any information or products from this website is at your own risk.

Our gourmet salts may contain ingredients including:

Customers with allergies or dietary restrictions should review ingredients before consuming.

My Recipe Room cannot be held responsible for allergic reactions or misuse of products.