1. SHIPPING & DELIVERY POLICY
  2. Processing Time

Orders are typically processed within:

Standard products: 2–5 business days

Custom orders: 7–21 business days depending on order size and customisation

  1. Delivery

Delivery is handled by third-party courier services.

Delivery times may vary depending on location.

My Recipe Room is not responsible for courier delays once the parcel has been dispatched.

  1. Delivery Address

Customers are responsible for providing accurate delivery information.

My Recipe Room cannot be held responsible for deliveries made to incorrect addresses supplied by the customer.

  1. Risk Transfer

Risk transfers to the customer once goods are handed over to the courier.

  1. RETURNS & REFUND POLICY

In accordance with the Consumer Protection Act (CPA):

Standard Products

Customers may return standard products within 7 days if:

  • The product is unused
  • Packaging is intact
  • Product is returned in original condition.

Defective Products

If a product arrives damaged or defective:

Customers must notify us within 48 hours of delivery.

We may offer:

  • Replacement
  • Refund
  • Store credit.

Custom Products

Custom products including:

  • Wedding favours
  • Corporate gifts
  • Custom salt blends
  • Personalised labels

cannot be returned or refunded unless defective.

  1. CUSTOM ORDERS POLICY

(Wedding & Corporate Favours)

Custom orders may include:

  • Custom salt flavours
  • Personalised labels
  • Corporate branding
  • Wedding favours.

Client Responsibilities

Clients must ensure that:

  • All text and spelling is correct
  • Logos and artwork are authorised for use
  • Final designs are approved before production.

Once production begins, orders cannot be cancelled.

Production Time

Production times vary depending on order size but typically range between 7 and 21 business days.

Rush orders may incur additional costs.

  1. WEBSITE DISCLAIMER

The information provided on this website is for general information purposes only.

While we aim to ensure accuracy, My Recipe Room makes no warranties regarding:

  • Completeness
  • Reliability
  • Accuracy of information.

Use of any information or products from this website is at your own risk.

  1. FOOD ALLERGY DISCLAIMER

Our gourmet salts may contain ingredients including:

  • Herbs
  • Fruit extracts
  • Wine reductions
  • Coffee
  • Chocolate
  • Other natural flavourings.

Customers with allergies or dietary restrictions should review ingredients before consuming.

My Recipe Room cannot be held responsible for allergic reactions or misuse of products.